Logistics and Customer Support Coordinator

Farmington Hills, MI

KSI is seeking a motivated, service-oriented logistics professional to join our team. As an Operations Support Lead, you will help coordinate shipping, receiving, delivery routing, customer pickups and general operations support. We are a team-oriented company where exceeding our customers’ expectations is our number one goal. We focus on treating our customers and our employees with respect and professionalism.

A leader in the kitchen and bath industry for over 50 years, KSI Kitchen & Bath is a growing, family-owned company. We put people at the heart of everything we do and have cultivated a team of the very best. In addition to serving our customers, KSI strives to build a welcoming and inclusive workplace. We are dedicated to making KSI a great place to work and we want YOU!

Why join KSI?

  • Competitive Pay
  • Great benefit package including PTO, Medical, Dental, 401(k) and more
  • Family-owned rapidly growing company with a people focused culture
  • Career development and advancement opportunities

What You’ll Do
  • Review inbound and outbound orders to ensure accuracy and completeness
  • Receive inventory and coordinate shipments (including UPS)
  • Communicate delivery timeframes with customers—keeping them informed and confident
  • Coordinate customer pickups with internal teams
  • Support daily operations and help solve issues as they arise
  • Collaborate with warehouse, logistics, and showroom teams to keep everything aligned

What Success Looks Like
  • Orders are processed accurately and efficiently
  • Customers are informed, confident, and satisfied
  • Pickups and deliveries run smoothly and on time
  • Issues are resolved quickly—with minimal disruption

What We’re Looking For
  • 2–3+ years of experience in office, logistics, or customer support roles
  • Strong attention to detail—you catch what others miss
  • Comfortable juggling multiple priorities in a fast-paced environment
  • Proficiency in Microsoft Office (WMS or routing software is a plus)
  • A team-first mindset with a “figure it out” attitude

What You’ll Get
  • $18–$22/hour based on experience
  • Clear path for growth into operations or logistics leadership roles
  • Full benefits package (Medical, Dental, Vision, 401k, PTO)
  • A team-oriented culture that values respect, accountability, and results
  • Stability of a 50+ year company that continues to grow