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KSI Careers: Service Technician

Wixom, MI

Don’t just complete handyman / service work – solve problems with a team and provide the finishing touches for spaces in the home that people will love! If you are a motivated, customer-centric problem solver with a desire to:

  • Collaborate with like-minded individuals
  • Play a key role in our client satisfaction experience
  • Maintain solid work/life balance
  • Work with an employer who is committed to your success and celebrates your accomplishments

Then consider KSI! Celebrating our 50-year anniversary, KSI is an industry leader in kitchen, bath and home design. We are a team-oriented company where exceeding our customer’s expectations is our number one goal. KSI is seeking a motivated, customer-centric problem solver to join our team as a full-time Service Technician.

RESPONSIBILITIES:

SUBMIT RESUME
  • Operate personal vehicle or company vehicle (as available) to complete after point-of-sale service requests. This may include but is not limited to:
  • Replacing cabinet doors and drawers
  • Touching up finishes
  • Adjusting hinges
  • Other service as requested
  • Visit job sites to evaluate concerns and work with clients and team members to determine a course of action for resolution.
  • Inspect replacement parts for accuracy prior to service.
  • Update KSI’s customer-relationship-management site to effectively track service requests, document next steps and notify team members.
  • Pull doors, drawers and other miscellaneous products for service.
  • Provide exceptional customer service.
  • Communicate effectively with customers, suppliers and team members.
  • Perform other related duties as assigned by Installation & Service Manager.

The candidate would be required to pass a medical exam and drug screen.

KNOWLEDGE, SKILLS, AND ABILITIES:

SUBMIT RESUME
  • A high school diploma or equivalent
  • Reliable transportation
  • Chauffeur’s license
  • Minimum 1 year driving experience
  • Excellent interpersonal communication, organizational and problem resolution skills
  • Willingness to learn about cabinetry lines, manufacturers, wood species & finishes
  • A customer/client focus
  • Basic computer skills
  • Previous basic carpentry skills
  • Ability to safely and repetitively lift up to 100lbs
  • Neat professional appearance

Benefits

SUBMIT RESUME
  • Paid time off
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401(k) + match
  • Flexible spending account
  • Employee discount

Apply Today – send your resume to: HRDept@teamksi.com